MRF: F688
Description
We are looking for a Medical Collector to manage and resolve outstanding medical claims and payments from patients, insurance companies, and other third-party payers. They will ensure the timely collection of medical debts while maintaining compliance with healthcare regulations and company policies.
Requirements
- Strong attention to detail and organizational skills.
- Ability to work collaboratively in a team-oriented environment.
- Proactive mindset with a commitment to continuous improvement.
- HIPAA compliant
Responsibilities
- Manage the full cycle of medical collections, including follow-up on outstanding accounts and resolving billing discrepancies.
- Communicate effectively with patients and insurance companies to facilitate timely payment of claims.
- Analyze patient accounts and identify trends in billing issues, providing actionable insights to improve processes.
- Maintain detailed documentation of collection activities and communications in our billing system.
- Collaborate with internal teams to address and resolve complex billing issues promptly.
- Ensure compliance with applicable laws and regulations in all collection activities.
High Level Workflow
- Collectors work Top 20 accounts- high balances that need to be worked and resolved- either by calling the insurance or utilizing portals
- Resolving claims denials and overpayments-either by calling the insurance or utilizing portals
- Resolving underpaid claims by calling the insurance or utilizing portals
- Identifying trends and reporting to management
- Filing corrected claims/appeals when appropriate
Working conditions
Mondays-Fridays 8 am-5 pm EST
If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus team!
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Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
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When you join LTVplus Your Mission will be to:
- Handle customer inquiries across email, chat, and social media like a pro.
- Be the voice of the brand, providing personalized and top-notch support.
- Collaborate with our awesome team to boost customer satisfaction and share insights.
- Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
- Adapt to different client needs – because every day is a new adventure!
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Tech Checklist – Gotta Have It!
- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.
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🚀 Your First 30-60-90 Days at LTVplus: What to Expect
